Refund and Exchange Policy

• As per our terms and conditions which must be accepted at the point of payment, all RedBalloon Gift Vouchers (Experience/Range Vouchers, Themed Gift Vouchers, Gift Cards or Gift Certificates) and Gift Boxes are non-refundable and not able to be redeemed for cash.

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Experience/Range Vouchers

• If you've received an Experience Voucher or a Range Voucher that doesn’t interest you, you may be able to exchange for RedBalloon website credit to use toward purchasing an alternative experience.

• Conditions of exchange:

1. Exchanges are only permitted for valid vouchers that have not been activated, i.e. where an experience date has not yet been booked.
2. Vouchers may only be exchanged once without attracting a fee. All subsequent valid voucher exchanges will incur an administration fee of $10 per voucher.
3. If you exchange your voucher for an experience of lesser value, any remaining balance will be held in credit on your RedBalloon account and subject to the same expiry date as the original voucher. If you exchange your voucher for an experience of higher value, you will be required and prompted to pay the difference.
4. If you exchange your voucher, it will be exchanged for RedBalloon Account credit to the same value as the original voucher. This credit will expire on the same date as your original voucher.

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Themed Gift Vouchers

If you've received a RedBalloon Themed Gift Voucher and none of the pre-selected options interest you, you can use the voucher towards anything on the RedBalloon site. To do this simply enter the number on you voucher on the payments section of the RedBalloon site and the value of the voucher will be deducted from the amount owing.

Gift Certificates and Gift Cards

Exchanges do not apply to Gift Certificates and Gift Cards.

Gift Boxes

• Once a gift box has been purchased and dispatched, it cannot be exchanged.

• All valid and unused RedBalloon Gift Vouchers are fully transferable.

• RedBalloon accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder's responsibility to ensure the safe keeping of any Gift Voucher(s).

• RedBalloon Account credits may not be transferred under any circumstances.

Terms and Conditions »

Voucher Expiry & Extensions »